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Terms and Conditions

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Regulations for the use of facilities of JW.PM

RULES & REGULATIONS

 

 

Regulations for the use of facilities of JW.PM represented by Joanna Wistuba Property Management with its registered office in Sopot, 7/17 Małopolska Street, Nip 1132688784.

 

GENERAL PROVISIONS

1. These Terms and Conditions set out the rules for the provision of services and are an integral part of the contract, which is concluded by making a reservation, signing the registration card or paying an advance or full payment for the stay. By doing so, the customer confirms that he/she has read and accepts the Terms and Conditions.

2. These Rules and Regulations apply to all persons staying at JW.PM facilities. The responsibility for these persons rests with the person making the reservation, referred to in these Terms and Conditions as the Customer or the Registered Person.

3. The Terms and Conditions are available for inspection at the facility.

 

BOOKING CONDITIONS

1. Reservations of the flat may be made by the client: directly by phone on +48 505 821 339, by e-mail at hello@jwpm.pl, on the website www.jwpm.pl and through portals, where the offer of the facility is available.

2. Reservations made directly must be guaranteed by payment of 100% of the total value of the reservation prior to accommodation. In the event of changes to the reservation, no-shows or cancellation of the reservation, the prepaid amount is non-refundable.

3. Telephone bookings must be confirmed later by e-mail, telephone or text message by the specified deadline.

4. Acceptable forms of payment: cash, bank transfer. Accepted forms of payment: bank transfer and e-transfer (including BLIK, Revolut, Przelewy24). We do not handle cash payments.


 

CHECK IN

1.  The basis for checking into a flat is to complete the Check-In online and to pay the entire amount due for the stay.

2. Check-in is possible until 10 p.m. or at other times upon prior arrangement with the apartment staff.

3. By making a reservation, the customer agrees to rent a room for a specific period of time, at a specific price, and thus to pay for the entire declared period no later than during the check-in procedure.

4. JW.PM reserves the right to refuse admission to a Customer who: does not have a valid identity card, refuses to show the document, refuses to sign the registration card, is under the influence of alcohol or other intoxicants, has grossly violated the rules of the facility during the previous stay. In the case of refusal to check-in the customer for the above-mentioned reasons, paid money is not refunded.

5. In the case of extending the stay or purchasing additional services by prior arrangement with the facility staff, the fee will be added to the Client's account and must be paid immediately.

6. In case of unforeseeable circumstances, the consequences of which cannot be immediately eliminated by ordinary means, JW.PM reserves the right to offer the Client a substitute accommodation facility or, upon agreement with the Client, to refund the paid amount.

HOTEL DAY

  1. rooms in the facility are rented for the day.
  2. A day's stay in the facility begins at 3:00 PM on the day of arrival and lasts until 11:00 the next day.
  3. Based on the current availability of apartments, there is the possibility of early check-in of the customer after prior confirmation.
  4. The wish to extend the stay beyond the period indicated in the reservation should be reported to the facility staff at +48 505 821 339 by 10:00 a.m. or by phone. This will be taken into account as flats become available. An additional charge may apply.
  5. Extension of the stay in the apartment after 11:00 a.m. will be treated as an extension of the hotel day, which will result in the Guest being charged the amount of the hotel day.
  6. Shortening the previously declared and paid stay will not result in a refund of the equivalent of the unused day.

RULES OF USE OF APARTMENTS

  1. The Client is obliged to use the apartment in accordance with its intended purpose and to maintain and return it in the same condition as at the time of check-in.
  2. The number of persons staying in the apartment may not exceed the number specified in the reservation. Violation of this rule will result in an additional charge of 500 PLN per person per night.
  3. The Client may not transfer the apartment to other persons, even if the paid rental period has not expired. Any change of the reservation name or the person staying in the apartment must be agreed with the property staff.
  4. For short-term stays of up to 30 days, cleaning of the apartment as well as towel and bed linen replacement may be carried out every 7 days. The cost of additional cleaning and linen replacement is 250 PLN per service and must be arranged and paid directly with the property staff.
  5. Smoking tobacco, cigarettes and e-cigarettes is strictly prohibited in the apartment. Violation of this rule will result in a financial penalty of 1000 PLN.
  6. Organizing parties or social events in the apartment is strictly prohibited.
  7. The behavior of Guests and persons using the property services must not disturb the stay of other Guests or residents of the building.
  8. Unregistered persons may stay in the apartment between 07:00 and 22:00. The presence of an unregistered person in the apartment after 22:00 shall be considered as consent by the tenant to paid additional accommodation, charged according to the full rates applicable on the day of check-in.
  9. Quiet hours apply from 22:00 to 07:00. Disturbing the night silence may result in immediate check-out without any refund of the stay costs.
  10. For fire safety reasons, the use of heaters, irons and other electrical devices not included in the apartment equipment is prohibited. This does not apply to chargers and power supplies for RTV equipment and computer power adapters.
  11. In the event of any irregularities in the apartment, Clients are requested to report them as soon as possible by phone at +48 505 821 339, which will allow the staff to respond and improve the service standard.
  12. Defects reported on working days will be repaired without undue delay, unless the nature of the defect requires a longer repair time. Defects reported on Saturdays, Sundays and public holidays will be repaired on the first working day after the holiday period or at the nearest available date. Defects caused by the Client will result in an appropriate financial charge.
  13. Failures resulting from reasons beyond the control of JW.PM, including utility supply interruptions (such as Internet) or equipment failures in the apartment, do not constitute grounds for cancellation of the reservation or a price change. The Client is obliged to pay for the entire reservation.
  14. JW.PM reserves the right to change the reserved apartment in the event of a failure, defect or inability to assign the selected apartment for reasons beyond its control.
  15. JW.PM may terminate the Clients’ stay without refund of the reservation fee and charge the registered Guest an appropriate penalty in the event of non-compliance with the Regulations. In such a case, the fee paid for the stay is non-refundable.
  16. SECURITY DEPOSIT: a security deposit may be required in selected properties. Information about the deposit amount is always included in the offer of a given property. The deposit is collected before arrival via bank transfer. The deposit will be refunded promptly after inspection of the apartment, no later than within 7 days after check-out, provided no damage is found and the property rules have been complied with.
  17. STAY WITH PETS: pets are allowed in the apartment only after prior arrangement and obtaining the property’s consent. The fee for a pet stay is 50 PLN per pet per night. Maximum number of pets allowed: 2. In the case of staying with two or more pets, prior inquiry and property approval are required, as well as an additional refundable deposit of 500 PLN. This deposit is an additional fee, independent of the standard apartment security deposit. The deposit will be refunded promptly after inspection of the apartment, no later than within 7 days after check-out, provided no damage is found and the property rules have been complied with.
  18. ADDITIONAL PAID EXTRAS: additional amenities available at the property require prior reservation and confirmation of availability by the property. In the case of paid extras, full payment is required before check-in. Use of the amenities is subject to prior familiarization with the operating instructions, available at the property and sent to the Guest after purchasing the extra together with the check-in instructions. The instructions are intended to ensure safe use, and failure to comply may result in financial liability. By accepting the regulations, the Guest confirms that they have read the instructions and agree to comply with them.

 

 

MONITORING

  1. All facilities are monitored 24 hours a day, including common areas such as entrances and parking areas.
  2. Monitoring is carried out to ensure the safety of guests and the protection of property.
  3. Monitoring recordings may only be used for security purposes and made available to authorized authorities upon their written request.
  4. Monitoring does not cover the interiors of apartments or other private areas used by guests, which guarantees full respect for privacy.
  5. At Klabornia Mazury Lake and Pool House, monitoring covers:
  • the entrance and parking area (behind the house),
  • the entrance to the property from the lake side,
  • the pier on the lake, including the electric yacht during the summer season.
Surveillance data is stored for no longer than 30 days, after which it is automatically deleted, unless it constitutes evidence in proceedings conducted by authorized authorities.

 

CHECK OUT

  1. Whenever leaving the apartment, Customers are required to turn off the lights, close all windows and the door to the apartment, turn off the iron.
  2. JW.PM is not responsible for items left by customers in the apartments. Personal belongings left in the apartment by the departing guest will be sent back at the guest's expense, to the address indicated by the guest. If no such instruction is received, the facility will store these items for a period of 1 month. After this time they will be disposed of. During a longer stay, clients with permanent cleaning at predetermined times are asked to properly store and secure valuables.

 

       RESPONSIBILITY

  

  1. In the event that the flat, towels or bed linen is found to be damaged, soiled beyond the norm, or found to be in a smoking state in the flat after the Clients have checked out, the facility reserves the right to seek reimbursement from the Client for the cost of repairs, dearomatisation and other losses caused by the Client - in accordance with the law in force. The guest shall bear full financial responsibility for: lost keys and any damage or destruction of equipment items and technical equipment, caused by him or his visitors.
  2. Our facility is pet-friendly—we are happy to welcome our guests' four-legged companions. However, we ask that pet owners ensure that the stay is comfortable for both their pets and other guests. In the event that an animal causes damage to the equipment, dirt requiring additional cleaning, or permanent stains, the facility reserves the right to charge an additional cleaning fee or deduct it from the deposit. This fee is only to cover the actual costs of cleaning or repair, and each situation is considered individually. 
  3. In the event of failure to comply with the facility's rules and regulations and the need to call security, the guest will be charged for the costs.

 

RECLAMATIONS - PROCEDURE

  1. Complaints related to the provision of the Service should be submitted by mail to the Service Provider's registered office address or electronically to the Service Provider's e-mail address.
  2. The complaint should contain the following details of the Client: name, surname, address of the Client, e-mail address provided at the time of booking and a description of the problem that occurred in connection with the use of the Service.
  3. The Service Provider will consider the complaint within 14 working days from the date of its receipt.
  4. Immediately after considering the complaint, the Service Provider will respond to the Client on the complaint.
  5. The response will be sent in the same form in which the complaint was submitted to the e-mail address provided by him in the complaint or the Client's mailing address.
  6. If the information provided in the complaint requires supplementation, the Service Provider will request the Client to supplement it within the specified period for processing the complaint before considering the complaint.

 

E-SERVICE

  1. Under the terms of these Regulations, the Service Provider shall provide electronically the service of making, changing or cancelling a reservation of a selected room and the service of making payments for the reservation.
  2. The Client may use the Service only in accordance with its purpose and functionality specified in the Regulations.
  3. The Client may not use the Service provided by the Service Provider for purposes contrary to the provisions of law, rules of social coexistence, good morals and generally accepted rules of conduct.
  4. The condition for the provision of the Service is: reading the Terms and Conditions and accepting their provisions by checking the appropriate boxes within the reservation form in the Service Provider's System, and submitting by checking the appropriate boxes within the reservation form in the Service Provider's System a statement of:
    1. the truthfulness and accuracy of the data provided;
    2. acknowledgement of the fact that the data is voluntary and the rights under the RODO and national legislation;
    3. choosing to pay for the reservation.
  5. Provision of the Service is possible only after completing the reservation form within the Service Provider's System and accepting these Regulations and making the statements mentioned above.
  6. In order to use the services specified in these Regulations, it is required to obtain an Internet connection and to have an active and correctly configured e-mail account.
  7. Use of the Service is voluntary and free of charge, excluding charges to the Internet provider, for which the Service Provider is not responsible.
 

 

RESERVATION

  1. In order to use the Service it is necessary to have a unique e-mail address and to fill in the reservation form provided within the Service Provider's System.
  2. The room reservation prices provided in the system are gross prices.
  3. Making a reservation by the Customer includes the following steps:

- selection of services based on the data and information available in the System, in particular the availability and price of the room reservation.

- entering by the Customer the required data and information using the reservation form, i.e. name and surname, e-mail address and telephone number.

- confirmation by the Customer that he/she has read and accepted the Terms and Conditions and made the required statements.

 Making payment, if required;

  1. Failure by the Client to confirm familiarization and acceptance of the content of the Terms and Conditions and failure to submit the required statements, including information on the processing of personal data by the Service Provider, shall result in the prevention of making a reservation.
  2. After entering the reservation data and confirming acceptance of the Terms and Conditions, the Client will automatically receive an e-mail to the e-mail address provided in the course of the reservation, which constitutes confirmation of the reservation, along with the terms of payment and the rules for its modification or cancellation.
  3. The moment the confirmation is sent, the reservation agreement is considered concluded.
  4. The service provider reserves the right to refuse to make a reservation in case of lack of free rooms.

CANCELLATION AND REBOOKING PROCEDURE

1. In order to cancel a reservation, the Customer is required to perform actions in accordance with the following procedure:

  1. selecting the available option in the Customer panel “Change Reservation” in the message sent to the Customer including confirmation of the reservation.
  2. Select the “Cancel” option in the reservation management system.
  3. After completing the above-mentioned procedure, the Client will automatically receive a message to the e-mail address provided in the course of the reservation, which includes confirmation of cancellation of the reservation.
  4. In addition, in the case of a no-cost cancellation and prior payment for the reservation, the amount paid will be refunded to the Customer to the account from which the reservation payment was made.

 

2. Sending a request by the Customer to change a reservation involves the following steps:

  1. selecting the available option in the customer's panel “Change Reservation” in the message sent to the Customer covering the reservation confirmation.
  2. selecting the “Change Reservation” option in the reservation management system, and then indicate the modification of the reservation.
  3. After sending a request for modification, the Service Provider undertakes to contact and inform about the status of the reservation modification.

 

 

CLOSING PROVISIONS

  1. By making a reservation at JW.PM, the customer agrees to the inclusion of his/her personal data in the database and the processing of personal data for registration and marketing purposes, as well as placing the customer's data in the company's database in accordance with the Act of 29.08.1997 on the Protection of Personal Data. (Journal of Laws No. 101 of 2002, item 926, as amended). The registered person has the right to inspect his/her personal data.
  2. According to Article 38 of the Law on Consumer Rights, the right of withdrawal from the contract concluded away from business premises (booking portals, websites) or at a distance is not entitled to the consumer in relation to contracts: for the provision of accommodation services, services related to leisure, if the contract specified the day or period of service.
  3. The valid version of the regulations is the version made in Polish.
  4. important telephones: ambulance: 999, police 997, fire department 998 or emergency phone 112

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